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Get support

Need a hand? Contact our Support Team through your dashboard. You'll need to sign in with Discord so we can keep your conversation in one place.

Send a request​

Choose the topic that best fits, add a subject and tell us what you need help with. If something isn't working, let us know what you were trying to do and what happened instead. A server ID and any error messages can help us look into it.

Once we've received your request, we'll try to send you a confirmation email with its reference. You can also find the request in your dashboard, even if the email doesn't arrive.

Please don't include passwords, authentication tokens or recovery codes. We'll never need those to help you.

Continue a conversation​

Have something to add? Open your request under Your support requests and send us a follow-up. When we reply, we'll also email you a link back to the conversation.

Please reply through that link or your dashboard so we can see the full conversation. There's no need to open another request for the same issue.

Request status​

  • Open / In progress: we've received your request or we're working on it.
  • Resolved: we've marked your issue as resolved.
  • Closed: we've closed the request without a resolution.
  • Escalated: your request needs some extra attention from our team.
  • Under review: we're taking a closer look at your request.

Still need help after a request is resolved or closed? Send a follow-up to reopen it.

Email us directly​

If you are unable to get in touch with our team through the contact form, send us an email directly at either contact@blob.plus for general inquiries or support@blob.plus for technical & product support.

Community help​

You're also welcome to join our Discord community. For anything that needs us to look into your account, subscription or a specific issue, please use the dashboard or email us.