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Support

Our Support module gives your members a way to contact your server's team privately. You can create ticket panels, decide who can handle tickets and keep transcripts of conversations.

Looking for help from the Blob team instead? Contact us here.

Ticket Panels​

A ticket panel is the message members use to open a ticket. You can have different panels for different parts of your server's support flow.

Set it up​

  1. Open Support → Ticket Panels and click Create Panel.
  2. Add a name, title and description so members know what the panel is for.
  3. Choose the panel channel and ticket creation channel.
  4. Continue to the access settings. Select your support roles and any viewer roles.
  5. If needed, restrict ticket creation to allowed roles or select blacklisted roles.
  6. Choose whether to send a feedback DM when a ticket closes and whether inactive tickets should close automatically.
  7. Save your panel, then check its message in Discord.

You can use Configure on an existing panel to change it later.

Check access before sharing it​

We'll need access to the panel channel and permissions to create and manage ticket channels and their access. Test with a regular member account: they should be able to open their own ticket, but unrelated members shouldn't be able to read it.

Choose support and viewer roles carefully. Giving a role access to tickets may expose conversations members expect to stay private.

Transcripts​

Open Support → Transcripts to see the ticket transcripts that have been generated. The list shows whether a transcript is private or has been shared.

Treat a shared transcript link as access to that conversation. Only share it with people who should be able to read it, and don't post private support conversations in a public channel.

No transcripts showing yet? Check you've had a ticket go through the transcript flow; creating a panel alone doesn't create a transcript.

Commands​

Open Support → Commands to check your ticketing commands are enabled and available to the right people. Make sure your team knows how you want tickets handled before opening the panel to everyone.